Kelvin Njiru

Virtual Assistant

Nairobi, KE.

About

Highly organized Virtual Assistant with over 3 years of remote experience, proficiently supporting executives and businesses in dynamic environments. Expert in end-to-end administrative support, content creation, and social media management, consistently delivering high accuracy and enhancing client satisfaction. Proven ability to streamline operations and drive engagement through proactive task execution and strong communication.

Work

Sigma Remote Annotators

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Remote Virtual Assistant

Remote, ,

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Summary

Managed comprehensive virtual administrative and content support for remote teams, significantly enhancing social media engagement and operational efficiency.

Highlights

Orchestrated the creation and scheduling of branded content via Canva for client promotions, team events, and training initiatives, ensuring consistent brand messaging.

Managed and monitored social media posts across Meta Suite and Buffer, boosting audience engagement by 40% through strategic scheduling and content optimization.

Streamlined coordination of live calls, follow-ups, and onboarding processes for remote teams, improving operational flow and team integration.

Maintained meticulous spreadsheets to track KPIs, volume progress, and task completions, providing critical data for performance analysis and decision-making.

Successfully executed online giveaways and recognition campaigns, meeting all deadlines and enhancing client and team morale.

Freelance

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Freelance Content & Admin Support

Remote, ,

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Summary

Provided multifaceted content and administrative support to small business owners, optimizing digital presence and enhancing operational efficiency.

Highlights

Delivered comprehensive administrative support to multiple small business owners, managing data entry, digital file organization, and email scheduling to enhance operational efficiency.

Repurposed existing content into diverse formats, including reels, stories, and quotes, significantly increasing content reach and visibility for clients.

Generated weekly performance reports on content metrics and customer engagement, providing actionable insights that informed strategic adjustments for clients.

Certificates

Virtual Assistant Systems & Tools

Udemy

Customer Support & Communication

Coursera

Skills

Administrative Support

Inbox Management, Confidential Information Handling, Calendar Scheduling, Data Entry, Digital File Organization, Email Scheduling, CRM Updates, Lead Tracking, Follow-Ups.

Content & Social Media

Social Media Scheduling, Social Media Engagement, Content Creation, Canva Design, Adobe Express, Content Repurposing, Caption Writing, Graphics, Quote Cards, Product Promotions.

Project & Task Management

Trello, Notion, KPI Tracking, Volume Progress Tracking, Task Completion Tracking.

Productivity & Communication Tools

Google Workspace, Microsoft Office, Microsoft Excel, Zoom, Slack, Telegram, Meta Suite, Buffer.

Core Competencies

Time Management, Multitasking, Client Satisfaction, Communication, Proactive Problem-Solving, Accuracy, Organizational Skills, Detail-Oriented.